FAQ´s


BASICS

What files do I receive?

All inserts in the shop are “DIGITAL” printable files. You’ll receive a Zip file. When unzip it you will get your PDF files. It’s preferred to open the files from desktop and use Adobe reader to open PDF files. If you don’t have it, you can download it for free at Adobe. You can print it with your printer at the home unlimited.

Will I receive any physical products?

All shop products are DIGITAL items only. You’ll receive a download link once payment is completed. You can download the files “which are zip folder contains PDF files” and you can print it unlimited.

Can I change anything on the printable? Are the files editable?

The files are locked. You are not allowed to change / add / edit the file. If you want to make your own custom insert feel free to contact me, I’ll be very happy to create a custom order for you.

Can I share or resell digital products I purchased?

No, all digital products in this store are for personal use only. You are not allowed to edit, adjust, distribute or sell any of these products.

 

FILES & PRINTING

What sizes are available at the store?

Here you can find an overview of the current sizes. If your preferred size doesn’t exist on this list, I can happily create it for you as a custom order. Please feel free to contact me.

Do you offer custom inserts?

Yes! Custom items do take a little extra time to create. To help me offer you an accurate quote, please submit a custom request form. Include as many details as possible you are wanting. - There is a small limited quota for this service each month -

How I print my files?

Here you will find our printing instructions to help you. If you have any questions, please let us know.

Do you have a Sunday start option?

I offer Sunday starts as a custom option. Please submit a custom order request for a quote. If there is enough interest in a Sunday start, I will do my best to offer it in the shop. I hope to incorporate Sunday start inserts in my shop eventually!

Can I print on Pre-cut paper?

Sure. Please read the item description. There you will always find information which print versions are included in the download.

Do you sell printed versions of your inserts?

We do not sell printed inserts. For our US customers, upon request and availability, we have an authorized printer that will help you print our inserts at your own cost. Please contact us for this purpose. - The printing service does not apply to the Designpaper -

PAYMENTS

What Payment Methods are accepted?

Amazon Pay, American Express, Apple Pay, Google Pay, Maestro, Mastercard, Paypal, Visa, Shop Pay.

Do you accept refund or returns?

Since they are digital products, sorry I don’t accept any returns, exchange or cancellations. So please make sure to read description carefully before you make any order. If you have any problems with my printables, please contact me. I’ll be very happy to help you.

OTHER...

I have another question, what can I do?

Please let us know. Send us a message. I’ll be very happy to help you.